Redtape

This is another frustrating thing that I'm facing. Because I work in an organisation that is large and convoluted, sometimes I need to follow long winded processes that are just analystic.

For example, getting Microsoft support for Production issues.. I have to send an email to this one US fucker, ask him for permission to raise a ticket to Microsoft etc.

And he had the cheek to respond like this:


Please list each of the production issues. We reserve incidents for critical production down issues as we have a limited number of incidents. We would much rather first try to resolve internally, helps us all learn.

I cannot provide open ended access to Microsoft, I have to manage incident use. If this is a database issue, xxx will manage it. Our Premier Services contract is to support CoXXX, not to support a vendor. Even if what that vendor impacts CoXXX. They should open their own incident since they are supporting us, I'm not supporting them. The India example is the sort of thing we don't want.

I'm like, fuck, hello.. I'm having a production problem here that needs fixing.. u want me to try it out on my own first to learn? Dick head!